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Return Policy

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

the THEFRAGRANCEDEPOT.COM will charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

the THEFRAGRANCEDEPOT.COM is not responsible for cost incur in returning products to us.

Shipping cost is NOT refundable for undelivered, unclaimed or returned packages unless we made the error.

we do not offer refund or exchange for makeups, skin care & hair products, due to health reasons. ( please select products carefully to avoid such errors )

the THEFRAGRANCEDEPOT.COM requires the following information process returned orders.

  • full name & address.
  • phone number
  • email address
  • original order confirmation number
  • brief reason for returning products.

PLEASE RETURN ALL PRODUCTS TO:
THE FRAGRANCE DEPOT
RETURN DEPARTMENT
4656 WARNERS TRL
NORCROSS, GA. 30093

ALL RETURN TO THEFRAGRANCEDEPOT.COM SHOULD USE TRACKABLE CARRIERS WITH DELIVERY CONFIRMATION.

PLEASE ALLOW 7 DAYS TO PROCESS YOUR RETURNS OR EXCHANGE.

CLAIMS
PLEASE NOTIFY US WITHIN 15 DAYS OF YOUR ORDER IF PACKAGE NOT RECEIVED.

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